Costambar · Puerto Plata
Booking terms
How a booking works with us, in plain language.
Last updated 26 August 2026.
Making a booking
Send us your dates through the form, by email, or on WhatsApp. We confirm what is free, agree the rate with you, and take a deposit to hold the dates. A booking is confirmed when we have written to say so and the deposit has arrived — not before.
Nothing is paid on this website. There is no checkout here and we will never ask you for card details through a web form.
Rates
By the month: $1,000 for a one bedroom with one and a half bathrooms, $1,300 for two bedrooms with one bathroom, and $1,500 for two bedrooms with two bathrooms or two and a half. Each includes the electricity, the running water and the Starlink Wi-Fi, with no cap on any of them. Nightly rates are not published — write to us with your dates and we will give you the figure. One apartment at Residencial Montesino can be taken unfurnished, and its rent is agreed separately. Rates are in US dollars.
Cooking gas and drinking water are not included. We start you off with a full gas tank and a bottle of drinking water when you settle in. After that, refills are yours. They are ordinary errands here and we will show you where to go.
Holding your dates
To hold dates on a monthly stay we take one month's rent in advance, at the rate for your type. It is applied to your stay. On a stay of a few nights we agree the amount with you in writing before you send anything.
We accept bank transfer, a money transfer service, or cash on arrival. The advance payment is made before arrival; the balance is settled as agreed.
Written agreement and identification
Monthly stays are let on a written agreement, and we ask each guest for identification before it is signed. You will have the agreement in front of you, with the rate, the dates and these terms set out, before any money changes hands.
Minimum stay
Two months, from November to April. That is the season everybody wants, and we would rather give it to somebody settling in than turn the keys over every three weeks.
Twenty nights, from May to October.
We let these apartments by the season, not by the week. That is what makes it possible to include the electricity, the running water and the Starlink Wi-Fi in the rate without metering any of it.
Arriving and leaving
Check in from 3pm and check out by 11am. Tell us your flight and we will do our best to hold the place longer if nobody is arriving behind you.
Changes and cancellations
These terms apply to the advance payment on a monthly stay, and they are set out in your written agreement:
- More than 60 days before arrival: the advance payment is returned in full.
- Between 60 and 14 days before arrival: half is returned.
- Within 14 days of arrival: it is not returned. By that point the dates are unlikely to be filled again for the season.
If we do re-let your dates, we will return what we receive for them, up to the amount you paid. We cannot promise it, but we will try, and we will tell you either way.
If your plans change, tell us as early as you can. The earlier we know, the more we are able to do.
The rules
- No smoking indoors.
- No pets.
- Quiet after 10pm. The buildings sit close together and sound carries.
- Children are welcome.
- Please do not have more people staying than the place sleeps. Tell us if numbers change and we will sort it out.
Damage
Things break and we are reasonable about it — tell us and we will fix it. Real damage beyond ordinary wear is the guest's to cover.
Things outside anyone's control
Power cuts and water interruptions happen on this coast. Every place has an inverter, and a cistern and tank for the water. If something bigger stops us honouring a booking — a hurricane, for instance — we will tell you as soon as we know and return what you have paid.